FAQ


You only really need your shoes and comfortable clothes to cycle in.

We supply you with a helmet, water bottle, lights, a saddle bag with spare tube, levers and pump. If you request certain pedals don't forget your shoes!


Our pricing includes the following items:

The bike
Helmet
Pedals (please read bike description for details of pedals)
Bottle cages
Lights
Lock
Saddle Bag
Spare Tube
Tyre Levers
Presta Pump
Multi-tool
Basic Bike set-up (if you supply us with your measurements)
Routes and tips and plenty of local knowledge

We can supply the following additions:

Cycle Porter Bags
Ortlieb Panniers
Garmin Edge GPS


A rental day at Globalwheels is from 9am to 6pm (weekends 8am - 6pm) on the same day, unfortunately not 24hrs.

For example a two day rental would need to bring the bike back by 6pm on the second day.


We currently provide the below pedal options:

- Platform pedals (regular or platform pedals with toe cages). Both are suitable for riding with regular sports shoes
- Shimano SPD-SL
- Shimano SPD (MTB)
- LOOK

Alternatively, for those with a different cleat system (E.g. Time Xpresso) then feel free to bring your own pedals to ride with.


Globalwheels wants to ensure your bike is correctly fitted for your ride so when picking up the bike, we will make sure your seat height is in the best position for your height.

You are also free to make changes during your ride with the supplied multi-tool.


We do most of our pick-ups and returns from our Kyoto shop. For pick-ups and drop-offs in other locations in Kyoto please ask and we'll see if we can arrange it (fee required for delivery to other locations).

Our pick-up times are 9am-10am on weekdays, 8am-10am on weekends but if you have any requests we will try and be as flexible as we can.


All payment is completed online when making a booking. If you are using our delivery service, please get in touch and we will send you an invoice with the delivery fee included.


By using Globalwheels' hire bikes, equipment and services you accept, agree to and 'sign' Globalwheels' Deed of Acknowledgement and Waiver of Liability, and Voluntary Assumption of Risk (‘DEED’).


Globalwheels rentals are covered by third party insurance 

covered up to 200,000,000 yen.

Please note your health care isn't covered in the rental and we recommend all cyclists have travel medical coverage while in Japan.


Unfortunately, we can't control the weather. There will be times during your trip when it might rain however this is a part of cycling.

If you experience some wet weather and would like to return the bikes early this is OK, however we cannot refund you for the missed cycling days. We kindly thank you for your understanding.


Although this is rare, we do charge for damage and loss of items.

When you return the bike we will inspect for any damage that may have happened during your rental. We do understand things can happen as part of wear and tear but for certain damage we will charge an additional fee.
We also charge additional fees for loss of items, please see the fees below:

– Lights 1,500 yen
– Tubes 1,000 yen
– Water bottles 1,500 yen
– Pumps 1,500 yen
– Levers 500 yen
– Porter bags 5,000 yen
– Helmets 1,500 yen
– Damaged bar tape 3,000 yen

If extra charges need to be made, they will be charged at the time of the return. They can be paid in cash, via PayPal or with a card.


If you cancel your rental by 5pm the previous day, there is no cancellation fee.

If you cancel after 5pm the previous day, kindly understand we charge 50% of the rental total.

If you would like to return the bikes early this is OK, however we cannot refund you for the missed cycling days. We kindly thank you for your understanding.


We are happy to hold onto your luggage while you are cycling at no extra cost. Space is limited so if you would like to leave your bags with us, please let us know in advance the amount of bags / suitcases and the rough size.